Customer Success Engineer

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Korbyt

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

☁️ SaaS

🏢 Enterprise

💰 Private equity on 2023-08

SaaS • Enterprise

Korbyt is an AI-powered enterprise SaaS platform that delivers digital signage and workplace experience solutions. Korbyt’s products include an enterprise-grade CMS for digital signage, interactive displays, meeting room and desk booking, visitor management, employee communications (employee app, intranet, email), and related hardware (media players) and analytics. The platform integrates with many enterprise applications and supports cloud, on-premises, and hybrid environments; it applies AI and machine learning for content recommendations, space optimization, and real-time analytics. Korbyt targets large organizations across industries such as banking/finance, higher education, manufacturing, retail and other enterprise customers.

📋 Description

• Manage client relationships post-sale, driving product adoption and satisfaction • Identify expansion and renewal opportunities within the existing client base • Resolve client escalations in partnership with Support and Product teams • Track client health metrics and proactively address risk of churn • Apply established methods and tools to complete work independently • Contribute to process improvements within the immediate team • Partner with sales to identify and pursue upsell and cross-sell opportunities • Advocate customer feedback to product and engineering teams for continuous improvement

🎯 Requirements

• 1–3 years of relevant experience, or a demonstrated equivalent combination of education and experience • Bachelor's degree or equivalent experience in a related field preferred • Experience managing client relationships in a SaaS or subscription-based business • Strong problem-solving skills with the ability to navigate ambiguous client situations • Familiarity with customer success or CRM platforms (e.g., Gainsight, Salesforce) • Preferred: Experience with workplace solutions, space management, or employee experience technology preferred • Korbyt Space Management or similar platforms a plus

🏖️ Benefits

• Medical, Dental, Vision insurance, the first of month, following hire date • 401k • Paid Holidays and PTO • Paid STD • Paid LTD