Junior Technical Operations Analyst

Job not on LinkedIn

🕒 May 28

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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Kroo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Kroo Bank is an award-winning digital bank that offers a simple and efficient online banking experience for retail customers. It provides competitive interest rates on current account balances, allowing customers to earn interest similar to a savings account. Kroo ensures a seamless and intuitive banking experience with features such as real-time spending insights, zero fees on spending abroad, and robust security measures including biometric authentication. The bank also offers personal loans and overdrafts to eligible customers and is protected by the Financial Services Compensation Scheme for deposits up to £85,000. With a high customer satisfaction rating on platforms like Trustpilot, Kroo Bank aims to simplify banking and provide financial peace of mind to its customers.

📋 Description

• Maintain and support incident management processes, including documentation, tracking actions, producing reports, and supporting incident reviews. • Support and perform change management administration, including assisting with risk scoring and change scheduling. • Maintain operational documentation, CMDB records, and service information, ensuring accuracy and consistency. • Support operational resilience activities, including maintaining mapping documentation, vulnerability logs, and resilience reporting. • Maintain and update business continuity plans, and support testing activities. • Track supplier management activities, including due diligence, reviews, and contract renewals. • Produce recurring operational reports and support data-driven insights. • Build small automations and contribute to improving manual processes and workflows. • Coordinate with internal teams and suppliers to support operational delivery. • Make routine operational decisions within defined processes and escalate where required. • Manage personal workload effectively and contribute to team objectives.

🎯 Requirements

• Experience in an operational, technical support, or service environment • Understanding of incident and change management processes • Experience working with tools such as Jira, Slack, Google Workspace or similar • Ability to manage tasks independently and prioritise workload • Strong attention to detail and documentation skills • Good communication skills and ability to work cross-functionally • **Desirable**** • Experience in an operational, technical support, or service environment • Understanding of incident and change management processes • Experience working with tools such as Jira, Slack, Google Workspace or similar • Ability to manage tasks independently and prioritise workload • Strong attention to detail and documentation skills • Good communication skills and ability to work cross-functionally