IT Operations Analyst

🕒 May 11

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Create a great employee experience through hands-on IT support for employees in our San Francisco office. • Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment. • Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues. • Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences. • Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools. • Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement. • Assist with basic security best practices and help enforce IT policies. • Collaborate with the IT team on automation, documentation, and process improvements. • Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

🎯 Requirements

• Minimum 2+ years of IT support experience in a fast-paced startup or tech environment. • Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android). • Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools. • A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience. • Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting). • Strong communication and stakeholder management skills, especially with non-technical teams. • Ability to thrive in a fast-paced, high-growth, and global environment.

🏖️ Benefits

• 25 days annual leave • Private healthcare • Pension scheme • Flexible working hours • Professional development opportunities