Operations Manager

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🕒 May 6

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Togather.com

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Events

Togather. com is a UK-based comprehensive event booking platform that offers a wide range of services to help create unforgettable events. The company connects clients with over 1,500 handpicked and vetted suppliers, including venues, caterers, food trucks, photographers, and more. Togather. com provides services for various events including corporate gatherings, weddings, and public festivals. They emphasize ease of event planning through their streamlined booking process, offering secure and flexible payment options, and ensuring high-quality service backed by experienced event experts. Their platform is designed to take the stress out of event planning, providing a one-stop solution for all event logistics needs.

📋 Description

• Mapping end-to-end workflows across Commercial, Delivery, CS, Supply and Finance to identify the highest-value automation opportunities. • Building agentic workflows in Zapier, Claude Cowork, n8n and connected tooling, from scoping through to launch. • Writing and maintaining the documentation, prompts and guardrails agents need to perform reliably. • Monitoring agents in production: tracking outputs, catching drift, iterating prompts, and retiring agents that aren't earning their keep. • Owning a prioritised AI/automation backlog tied to measurable business impact (time saved, revenue protected, conversion lifted). • Maintaining Salesforce day-to-day, including admin, user/permissions, flow fixes, field updates, data hygiene, reporting fixes. • Owning the wider commercial stack: Zapier, Apollo, Kubaru, Front, Aircall and the integrations between them. • Triaging and resolving operations requests through our ticketing system with clear SLAs. • Safeguarding revenue through accurate handovers, invoicing flows and supplier onboarding, and maintaining GDPR and audit processes. • Owning commercial tooling procurement and renewals.

🎯 Requirements

• Genuine excitement about agentic AI and automation. You're already building things and already opinionated about what works. • Hands-on experience with at least one of: Salesforce admin, Zapier/n8n, prompt engineering, or workflow automation in a commercial context. • Strong systems thinking. You can map a process, find the leverage point, and design something better. • A sharp written communicator. If you can't write clear instructions for a person, you won't write clear instructions for an agent. • A proactive operator: you spot problems, propose solutions and ship fixes without waiting to be asked. • Comfortable with ambiguity. This role will keep changing as the tooling evolves. • Willingness and aptitude to upskill on Salesforce fast. • Nice-to-haves: • Salesforce admin certification or equivalent in-the-wild experience. • Experience with Claude, ChatGPT or similar in a production workflow (not just chat). • Background in sales ops, marketing ops, RevOps or GTM ops at a scale-up. • Some data fluency: SQL, Looker, or comfort with reporting tools. • We'd rather see a portfolio of automations, side projects or AI experiments than a perfect career path.

🏖️ Benefits

• Generous holiday allowance; 25 days (including a Christmas Closure) + bank holidays • Enhanced Pension through salary sacrifice • Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more • Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more • Enhanced Mat & Pat leave • Free coffee, beer, pizza and an overly stocked snack cupboard in the office • Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year) • A shiny new MacBook to work on • Loads of invites to food-industry events (yes they do usually have free food) • Dog-friendly office • Training and certification (Trailhead Superbadges, ADM-201, AI/automation conferences) covered via the L&D budget