IT Operations Manager

Job not on LinkedIn

🕒 May 9

🏢🏡 London – Hybrid

💵 £60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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SMG

WebsiteLinkedInAll Job Openings

201 - 500 employees

SMG is home to retail media network specialist Threefold, award-winning commerce media agency Capture and the cloud based technology platform Plan-Apps, which has become the most widely used operating system powering commerce marketing and retail media in the UK.

📋 Description

• Lead the delivery of secure, scalable and high-performing IT operations across the business • Own service delivery, strengthening operational governance and driving continuous improvement • Ensure platforms, systems and AI tools are reliable, compliant and optimised to support growth • Build a high-performing, accountable IT function • Ensure SLA performance and continuously improve service quality • Lead major incident management, root cause analysis and issue prevention • Manage IT budgets, SaaS licensing and vendor relationships to drive value • Oversee JML processes, access controls and identity governance • Administer and govern AI platforms, including GPT Enterprise • Monitor AI usage, mitigate risks and ensure compliance with policies and regulations • Strengthen security posture through patching, endpoint compliance and audit readiness • Support ISO27001 alignment and maintain operational evidence • Lead and develop IT engineers, setting KPIs and driving accountability • Identify and implement automation opportunities to improve efficiency • Standardise documentation and reduce operational risk and dependencies

🎯 Requirements

• Proven experience managing IT operations in a growing organisation • Strong knowledge of Google Workspace administration and identity management • Experience with enterprise AI platforms, such as GPT Enterprise, or SaaS governance • Understanding of ISO27001 or structured compliance frameworks • Knowledge of endpoint management tools, such as Intune or equivalent • Experience leading, developing and performance managing engineers • Strong documentation and process standardisation skills • Commercial awareness with a focus on cost optimisation and value delivery • A proactive, ownership-driven mindset with strong accountability • Ability to operate effectively in a fast-paced, evolving environment • Confidence to challenge and improve existing processes and standards • Desirable: ITIL certification, v3 or v4, or equivalent experience • Experience in media, marketing or multi-client environments • Microsoft 365 or Entra ID administration experience • Exposure to AI governance frameworks and data protection alignment • Experience supporting ISO27001 audits or ISMS documentation • Automation experience using scripting or workflow tools

🏖️ Benefits

• 10% discretionary bonus • £1,800 yearly wellbeing fund (on top of your salary!) • Free Headspace subscription • £500 yearly “Learning Fund” for learning • 4 extra Wellbeing Days off per year • 4pm finishes every Friday • Flexible and hybrid working