Customer Education and Communities Manager

🕒 May 27

🗽 New York – Remote

🗽 New York – Remote

💵 $140k - $162k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Kustomer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

SaaS • B2B • Artificial Intelligence

Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

📋 Description

• Centralizing Customer Onboarding Content. • Centralizing Partner-Facing Resources. • Centralizing Community Management. • Driving Product Adoption. • Partnering with Internal Teams on Product Curriculum. • Enablement Analytics.

🎯 Requirements

• 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company. • Demonstrated experience building enablement programs from scratch (not only executing within an established function). • Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value. • Fluency with AI tooling for content generation, knowledge management, and workflow automation. • Track record working cross-functionally with Product, CS, PS, and Partner teams. • Excellent writing and content design skills — you can produce polished, customer-facing material independently. • Comfort with analytics and reporting on adoption, engagement, and ROI metrics. • Experience managing or growing a customer community is a strong plus. • Based in or able to commute to the NYC Metro area for hybrid work.

🏖️ Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage. • 401K. • WiFi and Mobile reimbursement. • Generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.