Senior Team Manager, Global Client Delivery

🔥 4 hours ago

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Manage and supervise the day-to-day operations of assigned client team members, including performance metrics, accountability, work distribution, performance evaluations, and integration of Project Management team services • Grow and develop the Project Management team through succession plans and individual development plans • Manage study milestones and proactively communicate with clients • Apply best practices for budget and risk management and maintain accurate system documentation • Coordinate and monitor progress toward Project Management goals • Consult with clients regarding the impact of their decisions and align delivery with their definition of success • Foster continuous improvement, quality, and productivity through consistent implementation, use, and review of SOPs • Monitor and track resolution of client escalations, issues, and concerns • Identify, track, and resolve service failures while implementing preventative actions • Collaborate across global teams, functions, and boundaries to remove barriers and optimize client delivery • Coordinate and manage a regional team and global clients to implement team strategy, structures, processes, and metrics • Deliver outstanding client satisfaction

🎯 Requirements

• Bachelor’s degree in life science, medical, scientific, technical, or laboratory discipline • 5 or more years of experience as a people leader • 2 or more years of experience managing leaders with direct reports • 2 or more years of experience leading pharmaceutical or biotechnology projects • Preferred: 2 or more years of experience in Central Laboratory Services • Preferred: 1 or more years of experience in clinical research • Preferred: 1 or more years of experience leading database management, study design, or global project management in the clinical research industry • Preferred: 1 or more years of experience in quality event management (CAPA handling) • Experience managing leaders and larger teams of up to 20 or more • Ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment • Strong negotiation skills in a global, cross-functional environment • Exceptional written, verbal, and interpersonal communication abilities • Strong customer service orientation and commitment to collaborative teamwork • High level of initiative and ability to work effectively across cross-functional teams • Strengths in planning, problem solving, and organizational execution • Demonstrated success driving continuous improvement and managing change • Experience in team building, influencing stakeholders, and resolving conflict • Track record of delivering complex projects on time and to quality standards

🏖️ Benefits

• Annual bonus under the Labcorp Bonus Plan • Discretionary short- and long-term incentive packages may be included • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan