Head of Enterprise Success

🔥 12 hours ago

🌐 United Kingdom, Portugal, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇵🇹 Portugal – Remote 🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 10%

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Laravel

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

☁️ SaaS

🌐 Web 3

🏢 Enterprise

SaaS • Web 3 • Enterprise

Laravel is a popular web application framework for building modern, scalable web applications using PHP. It is known for its expressive and elegant syntax, which aims to simplify common tasks in web projects, making development a joyful and creative experience. Laravel comes with a wide ecosystem of tools and features, including server management, authentication, notifications, and job queues, allowing developers to build full-stack applications with ease. It offers solutions for serverless deployment, database management, and more, making it a comprehensive choice for developers worldwide.

📋 Description

• Inherit an active enterprise customer book and build and scale the Enterprise Success function • Manage, develop, and grow a team of Enterprise Success Engineers, growing from two to three by March 2027 and four by Q3 2027 • Formalise the handoff from sales so every new Private Cloud customer has a named ESE before or on their first day • Design and ship a customer health scoring model • Build a telemetry framework for consistent visibility into customer health • Establish and maintain the product feedback loop with Head of Enterprise Enablement James Brooks • Build processes for generating, logging, and acting on expansion signals for sales • Learn the existing function, work alongside ESEs, observe sales handoffs, review customer data, and identify priorities during the first 30 days • Ship a working customer health score model and formalise the sales-to-success handoff protocol by day 60 • Implement the full telemetry framework, produce regular account health summaries, and operate the documented product feedback loop by day 90

🎯 Requirements

• Demonstrable track record of building and scaling a post-sales success function, not just running one • Experience managing deeply Technical Account Managers or Customer Success Engineers in a SaaS environment • Technical fluency: not an engineer, but able to earn credibility with ESEs and customers in conversations about infrastructure, deployment, and enterprise engineering problems • A process builder/systemiser by instinct • Clear understanding of why structural separation between post-sales and revenue incentives is an advantage

🏖️ Benefits

• Health care plan (Medical, Dental, Vision) • Retirement plan (401k, IRA) • Life insurance (Basic, Voluntary, AD&D) • Paid time off (Vacation, Sick, Public Holidays) • Family leave (Maternity, Paternity) • Short and long term disability • Work from home • Stock option plan