Director of Technical Implementation

🕒 September 28

☕ Washington – Remote

☕ Washington – Remote

💵 $155k - $210k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

🏥 Healthcare

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Insurance • Consulting • Healthcare

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Lead client onboarding and the technical implementation team end-to-end • Build, manage, and develop the technical implementation team, including Implementation Managers • Coach the team on delivery quality, escalation, and independent resolution • Plan capacity and staffing as implementation volume grows • Design operating rhythms, stand-ups, escalation paths, and feedback loops • Build visibility into implementation status and sources of delay • Own delivery across a large concurrent portfolio of mid-market and enterprise implementations from requirements through go-live • Drive on-time, accurate launches across eligibility, claims, prior authorization file setup, SFTP connections, and platform configuration • Lead remediation of off-track implementations, including root cause analysis, stakeholder communication, and fix validation • Standardize implementation processes, SOPs, and documentation; strengthen configuration and file-process QA • Partner with Engineering to reduce manual work in file processing, data ingestion, and reporting • Serve as senior owner for TPA, health plan, and carrier partners during onboarding • Partner with Finance on carrier billing setup and Client Success on post-go-live handoffs • Report to the SVP of Client Operations & Success

🎯 Requirements

• 8+ years in technical implementation, technical operations, or SaaS delivery • 3+ years managing a team of senior or principal-level individual contributors • Experience designing team processes, escalation paths, or tracking systems across a large portfolio of implementations • Startup or growth-stage experience building implementation processes, SOPs, or playbooks from scratch • Experience running multiple implementations concurrently through go-live, owning timelines and delivery quality • Healthcare implementation expertise with eligibility and claims files, SFTP, and TPA, health plan, or carrier partners • Hands-on experience owning file and integration setup and troubleshooting file or data issues • Experience leading remediation of off-track implementations, including escalation and stakeholder communication • Experience communicating implementation status, risks, and technical requirements to technical and non-technical stakeholders • Ability to work in the United States; legally authorized to work in the United States • Must answer whether visa sponsorship will be required to work in the United States

🏖️ Benefits

• Equity / stock options • Competitive total rewards package