Key Account Manager, German

Job not on LinkedIn

🕒 July 28

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• You act as the primary point of contact for our largest and most important customers in the hospitality sector • You develop and manage strategic account plans to drive growth, retention and product utilization • You proactively work on product adoption and ensure Net Revenue Retention (NRR) increases in your portfolio • You plan and conduct quarterly business reviews and success plans • You analyze usage data, go-live milestones and health scores to identify and address risks early • You build strong, trusted relationships with C-level and operational stakeholders — with the goal of establishing Lightspeed as a long-term strategic partner • You work cross-functionally with Product, Customer Success, Implementation and Support to ensure an excellent customer experience

🎯 Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment, ideally with enterprise clients • You have a deep understanding of SaaS metrics (NRR, Product Adoption, Expansion, Renewals, Churn) and use them to manage your portfolio • You have a strong sense of ownership, are hands-on, data-driven, and also excel at relationship management • You have experience dealing with multi-tiered stakeholder structures and are confident interacting across C-level, operations and tech • You are fluent in German and English • Experience in the hospitality, POS or hospitality-tech industry is a plus but not required

🏖️ Benefits

• Work from Anywhere: Work remotely for up to 60 days per year – worldwide • Modern working: hybrid models that offer flexibility • Equity: Participate in the Lightspeed Stock Option Program • €400 Health & Wellness Budget: For your physical and mental health • Mental Health Support via the Modern Health app • Structured learning: LinkedIn Learning, internal career GPS & external trainings • Impact-driven environment: Small, agile team with a global vision