Regional Host – Territory Property Manager

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Lloyds Banking Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

Banking • Fintech • Finance

Lloyds Banking Group is a leading financial services group in the UK, with a history of over 325 years. The group encompasses several well-known brands, including Lloyds Bank, Bank of Scotland, and Halifax. Its core purpose is 'Helping Britain Prosper', focusing on providing banking services that support individuals, businesses, and communities towards achieving financial wellbeing and sustainability. Lloyds Banking Group is dedicated to fostering an inclusive future by offering a range of financial solutions and investing in initiatives that promote housing and corporate responsibility.

📋 Description

• Build and manage customer relationships across the region • Support lettings, inspections, and management of developments • Act as the key customer contact from viewing through move-in and from inspections through move-out • Deliver customer experiences across viewings, move-in days, mid-term inspections, and move-outs • Report and resolve issues promptly and professionally • Host viewings and open-house events • Gather and record viewing feedback in the property management system • Guide customers through application processes and answer questions • Conduct in-person Right to Rent checks where needed • Draft inventories and host home-move appointments • Undertake mid-term property and development inspections and report maintenance requirements • Conduct void inspections, including property handovers, water flushing, and insurance checks • Attend move-out appointments and draft check-out inventories • Check completion of works and dip-test workmanship quality for the centralised property management team • Ensure buildings meet health and safety requirements and fire risk assessments • Maintain a secure, safe, and successful estate • Build relationships with management companies, developers, agents, and internal teams • Assist with asset and tenancy management performance targets

🎯 Requirements

• Experience of residential property inspections, lettings, or property management • Passion for delivering the highest level of customer service • Excellent written and verbal communication skills with ability to engage at all levels • Possess a UK driving licence • Ability to travel within the region • Ability to have a home EV charger installed at the home address • Proactive self-starter and disciplined lone worker • Strong organisational skills • Ability to remain calm and controlled under pressure • Understanding of and responsiveness to customer needs • Comfortable working in a changing environment • Growth mindset and willingness to try new approaches • Good range of IT skills

🏖️ Benefits

• An EV/Hybrid company vehicle will be provided • Charger installation paid for • Pension contribution of up to 15% • Annual performance-related bonus • Share schemes including free shares • Benefits adaptable to lifestyle, such as discounted shopping • 24 days’ holiday, with bank holidays on top • Wellbeing initiatives • Generous parental leave policies • Flexible working options • Hybrid working • Job share