Subsidence Indemnity Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £61.3k - £68.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lloyds Banking Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

Banking • Fintech • Finance

Lloyds Banking Group is a leading financial services group in the UK, with a history of over 325 years. The group encompasses several well-known brands, including Lloyds Bank, Bank of Scotland, and Halifax. Its core purpose is 'Helping Britain Prosper', focusing on providing banking services that support individuals, businesses, and communities towards achieving financial wellbeing and sustainability. Lloyds Banking Group is dedicated to fostering an inclusive future by offering a range of financial solutions and investing in initiatives that promote housing and corporate responsibility.

📋 Description

• Understand structural damage and determine liability, repair strategies, and customer outcomes, particularly for subsidence, heave, and landslip • Complete subsidence enquiries, investigations, and audits with reference to claims handling and underwriting philosophies and LBG policies • Manage and oversee LBG subsidence suppliers • Identify claim outliers, supplier and market trends, and topics requiring intervention or escalation • Identify indemnity opportunities, emerging risks, and customer service improvement areas • Work with the indemnity insights team to apply new technology to optimise claims spend • Conduct national site visits to validate damage causes, assess risks, and monitor performance • Help resolve technical and customer challenges • Lead claim forums to track claim type, progress, and duration • Collaborate on timely, cost-effective, customer-focused claim resolutions • Provide ad-hoc technical support for subsidence claims, including underwriting referrals, risk analysis, and complaint resolution • Share technical expertise to support team development and continuous improvement

🎯 Requirements

• Expert knowledge of diagnosing subsidence, heave, landslip, and other structural damage • Strong understanding of investigating, mitigating, and repairing causes of ground movement • Understanding of insurance policies, claims philosophies, and legal principles • Expertise in building pathology, defect investigation, and repair techniques • Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration • Full and current UK driving licence • Excellent written and oral communication skills • Ability to explain complex issues clearly and compassionately • Sound analytical skills • Ability to assess datasets or use automation with Excel, AI, and data visualisation tools • Ability to tell a compelling story with data • High level of personal organisation and proactive case intervention and insight • Professional building qualification (e.g. RICS, ICE, CIOB, ABE) advantageous • Insurance qualifications (CII/CILA/FIA/C.Act) advantageous • Academic qualification and/or experience demonstrating knowledge of building pathology, soil mechanics, building repair techniques, subsidence risk, and insurance principles

🏖️ Benefits

• Flexible working options, including hybrid working, job share, and reduced hours • Pension contribution of up to 15% • Annual bonus award, subject to Group performance • Share schemes including free shares • Lifestyle benefits such as discounted shopping • 30 days’ holiday, plus bank holidays • Wellbeing initiatives • Generous parental leave policies • Reasonable workplace adjustments and recruitment-process adjustments • Career, learning, and development opportunities