Subsidence Indemnity Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £61.3k - £74.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Logo of Lloyds Banking Group

Lloyds Banking Group

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

Banking • Fintech • Finance

Lloyds Banking Group is a leading financial services group in the UK, with a history of over 325 years. The group encompasses several well-known brands, including Lloyds Bank, Bank of Scotland, and Halifax. Its core purpose is 'Helping Britain Prosper', focusing on providing banking services that support individuals, businesses, and communities towards achieving financial wellbeing and sustainability. Lloyds Banking Group is dedicated to fostering an inclusive future by offering a range of financial solutions and investing in initiatives that promote housing and corporate responsibility.

📋 Description

• Understand structural damage and determine liability, repair strategies and customer outcomes, especially for subsidence, heave and landslip • Complete subsidence enquiries, investigations and audits referencing claims handling and underwriting philosophies and LBG policies • Manage and oversee LBG subsidence suppliers • Identify claim outliers, supplier and market trends, intervention or escalation topics, indemnity opportunities, emerging risks and customer service improvements • Work with the indemnity insights team to apply new technology and optimise claims spend • Conduct national site visits to validate damage causes, assess risks and monitor performance • Lead claim forums to track claim type, progress and duration • Collaborate on timely, cost-effective and customer-focused claim resolutions • Provide ad-hoc subsidence claim support, including technical advice, underwriting referrals, risk analysis and complaint resolution • Share technical expertise to support team development and continuous improvement

🎯 Requirements

• Expert knowledge of diagnosing subsidence, heave, landslip and other structural damage • Strong understanding of investigating, mitigating and repairing causes of ground movement • Understanding of insurance policies, claims philosophies and legal principles • Expertise in building pathology, defect investigation and repair techniques • Knowledge of CDM Regulations, Party Wall Act, asbestos legislation and contract administration • Full and current UK driving licence • Excellent written and oral communication skills • Sound analytical skills and ability to assess datasets or use automation with Excel, AI and data visualisation tools • High level of personal organisation and proactive case intervention and insight • Professional building qualification such as RICS, ICE, CIOB or ABE advantageous • Insurance qualifications such as CII, CILA, FIA or C.Act advantageous • Academic qualification and/or experience demonstrating knowledge of building pathology, soil mechanics, building repair techniques, subsidence risk and insurance principles

🏖️ Benefits

• Flexible working options: Hybrid Working, Job Share, Reduced Hours • Pension contribution of up to 15% • Annual bonus award, subject to Group performance • Share schemes including free shares • Lifestyle benefits such as discounted shopping • 30 days’ holiday, plus bank holidays • Wellbeing initiatives • Generous parental leave policies • Reasonable workplace adjustments and flexibility in office attendance, location and working patterns • Professional development and career opportunities

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