Senior Customer Solutions Engineer

🕒 August 9, 2025

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Luminance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

Artificial Intelligence • Legal • Software

Luminance is a legal technology company that specializes in providing AI-driven solutions for contract management and analysis. Their platform utilizes advanced Legal-Grade™ AI to assist organizations in generating, negotiating, and understanding contracts efficiently and accurately. With tools like an intelligent contract repository, AI-powered negotiation support, and a chatbot for real-time Q&A and redrafting, Luminance empowers legal teams to streamline workflows and mitigate risks throughout the contract lifecycle.

📋 Description

• This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. • Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. • The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. • This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. • The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. • You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate. • A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. • They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. • Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

🎯 Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US). • At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space. • Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation. • Experience of Full Stack Web development and Cloud Architecture. • Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages. • Excellent interpersonal and communication skills, both verbal and written. • Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge. • Highly detail-oriented with a problem-solving attitude. • Ability to work in an innovative and fast-paced environment while delivering to deadlines. • Organized with excellent time management skills and the ability to prioritize effectively. • Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas.

🏖️ Benefits

• £2000 Learning budget to each employee. • Committed to your growth as we grow too.