VP of Operations

🕒 May 29

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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LXT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

LXT is a company that provides custom data collection and annotation solutions to fuel AI projects for organizations of all sizes, from startups to Fortune 500 companies. They specialize in data annotation, data collection, data evaluation, and generative AI services, ensuring the reliability and trustworthiness of AI solutions. LXT supports a range of AI use cases, including AR/VR, computer vision, conversational AI, generative AI, search relevance, and speech and NLP. Their global expertise and ISO 27001-certified facilities ensure high-quality data collection and secure processing, enhancing AI model accuracy and performance.

📋 Description

• Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals • Establish the operating model across delivery and quality functions • Drive adoption of automation & AI-led capabilities across operations • Act as the executive sponsor for operational transformation initiatives • Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance • Drive continuous improvement through KPI tracking, reporting, and intervention • Oversee operational budgets and cost optimization strategies • Lead and develop delivery team members across global regions • Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems • Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management • Partner with the growth team to support strategic opportunities and solutions development • Client POC, ensuring consistent delivery experience and adherence to contractual requirements • Act as an escalation point for complex client issues • Drive succession planning and leadership capability development • Establish a high-performance culture aligned with LXT values • Manage cross-functional dependencies across Sales, HR, Tech, and Finance

🎯 Requirements

• Bachelor’s degree required; MBA or advanced degree preferred • 8-12 years of experience in operations leadership, preferably in AI data services, BPO, or technology-enabled services • Proven experience leading global, multi-functional teams • Strong understanding of sourcing and workforce operations, project, delivery, quality management, and financial planning and margin optimization • Demonstrated experience in operational transformation or automation initiatives • Excellent executive communication and stakeholder management skills • Strong analytical, problem-solving, and decision-making abilities