Associate Director, Quantitative Research

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M3 USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🎯 Recruiter

Healthcare Insurance • Pharmaceuticals • Recruitment

M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

📋 Description

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution. • Responsible for providing guidance and mentoring members of the operations team. • Responsible for managing project escalations to ensure the project is completed on time and within budget. • Partner with internal stakeholders to address issues and improve performance on research projects. • Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements. • Investigate and manage project escalations. • Ensure the project is completed on time and to the satisfaction of the client. • Monitor productivity and quality of data collection of their team’s projects. • Oversee the billing process of the team, and ensuring projects end with expected profitability. • Support the development and implementation of best practices and policies for client service. • Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey. • Oversee the training of any new team members, as well as the training needs of current employees. • Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

🎯 Requirements

• Bachelor’s degree or equivalent work experience preferred • 5+ years of experience in Market Research • 3+ years of project management experience • Experience in healthcare focused Market Research preferred • Minimum of 1 year of experience managing employees preferred • Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred) • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail. • Able to work well meet deadlines and under pressure. • Have exceptional written and verbal communication skills. • Have strong Microsoft Office skills including Excel, Outlook, and Word. • Have well-developed analytical and problem-solving skills. • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

🏖️ Benefits

• 25 days annual leave • Participation in an annual bonus scheme linked to the profitability of the business • Pension 4%/4% employee/employer contributions of qualifying earnings • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme • Cycle scheme