End User Support, Manager

🔥 10 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Lead and develop a team of Tier 1 and Tier 2 engineers delivering client support and service • Set performance standards and foster accountability, collaboration, and continuous improvement • Provide technical guidance, coaching, and escalation support • Guide individuals and teams toward strong operational outcomes and high-quality service delivery • Monitor and assess operational performance to ensure service quality and consistency • Communicate high-priority incident escalations, service updates, change summaries, and service reviews • Work under tight deadlines while maintaining sound judgment and client focus • Connect people, processes, and technology to drive effective support operations • Build working relationships with executives and key business stakeholders • Translate technical concepts into clear language for non-technical audiences • Support technology solutions aligned with client business objectives • Collaborate with organizational leaders to establish and implement strategic capabilities

🎯 Requirements

• 8+ years of experience in the IT industry • Experience working for a Managed Service Provider • 4–6+ years of leadership experience, including supervision of 10–20 direct reports • Bachelor’s degree or equivalent experience required (5+ years) • Strong experience across networking, firewalls, server infrastructure, and operational support in medium to enterprise environments • Ability to align technology solutions to business needs • Strong communication, interpersonal, and collaboration skills • High emotional intelligence and ability to influence and build consensus • Strategic thinking and an enterprise-wide perspective • Ability to build effective relationships with executives and key business partners • Understanding of networking technology and design • Experience managing and interpreting firewall rules • Experience with VMware and Windows Server OS • Experience as a Microsoft 365 global administrator • Fundamental understanding of DNS, DHCP, and TCP/IP • Experience with Microsoft Exchange and SQL Server • ITIL certification preferred • Technical certifications preferred • Preferred experience with CCNA, Fortinet NSE4, PCNSA, Azure or AWS networking certifications • Experience designing and implementing network topology • Knowledge of switches, routers, NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS, VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping • Understanding of high availability concepts including HSRP, VRRP, active/active, and active/passive • Candidates must be eligible to work in the United States • Approximately 10% travel across the Southeast United States required • After-hours on-call availability required

🏖️ Benefits

• Paid time off, including paid holidays and floating holidays • Bonus potential based on individual and company performance • Competitive and flexible medical, dental, and vision plans • 401(k) with generous employer match • Tailored life and disability insurance plans • Full reimbursement for approved professional certifications • Career development opportunities • Primarily work-from-home remote position