Clinical Implementation Specialist

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🌐 United Kingdom, United States, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇭🇷 Croatia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 13%

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Medable

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $300k Seed Round - MedAble on 2015-03

Healthcare • Consulting • Logistics

Medable is a SaaS company that provides a unified, cloud-agnostic decentralized clinical trial (DCT) platform used by pharmaceutical sponsors, CROs, and research sites to streamline and accelerate clinical research. Its solutions include eCOA/ePRO, eConsent, remote monitoring, connected sensors, and AI-driven tools (Agent Studio and multiple AI agents) to automate trial master file processes, site workflows, and participant data collection. Medable emphasizes rapid study build, global scalability, integrations, and patient-centered design to reduce time-to-launch and improve trial efficiency and data quality.

📋 Description

• Coordinate the overall Solutions Design process, mapping clinical protocols to software solutions efficiently, accurately and within project scope • Guide clients on the best use of Medable’s cloud-based clinical trial platform • Develop and communicate design best practices • Provide input for Sales to Service, Kick-Off, Solutions Overview, Specification Review and Software Review activities • Develop supporting documentation to streamline software design and configuration • Lead and execute end-to-end technical implementations for customer accounts, including configuration, customization, technical testing, quality assurance and troubleshooting • Serve as a platform expert • Manage technical implementation releases, timelines, milestones and deliverables • Ensure projects are completed on time, within scope and meet technical and customer expectations • Represent the customer voice within the product organization through technical insights, feedback and feature requests • Collaborate with product teams to translate customer feedback into product enhancements • Act as the link between customers and Medable’s product development team • Collaborate with the product team to scope additional features and roadmap items • Provide technical guidance and support to internal teams • Create and review technical design documentation to ensure development meets technical standards • Support technical training and customer onboarding for successful product launches and adoption • Travel as required • Perform other duties as assigned

🎯 Requirements

• 4+ years of technical experience in technical implementation, product management, solution design or a related role, or a combination of education and experience • Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments • Experience interpreting client requirements and preparing and documenting solution design specifications • Experience in requirements gathering, analysis, solution design, development, testing and software implementation • Strong knowledge of clinical trial data management processes and regulatory compliance frameworks • Comprehensive understanding of clinical trial domains: eCOA, ePRO, EDC and DCT • Proven experience in client relations and interactions with clients at all levels • Proficiency with Microsoft Word, PowerPoint and Excel • Excellent verbal and written communication, negotiation, and ability to translate complex technical concepts into simple terms • Strong technical understanding of SDLC • Exceptional customer-facing and technical communication skills • Proven ability to gather and articulate technical customer requirements • Excellent technical project management and problem-solving abilities • Proficiency in app publication processes • Proficiency with Git, Confluence, Postman and Terminal (command line) • Strong project management skills • Technical aptitude and ability to learn software programs • Good time-management skills • Bachelor's degree in Computer Science, Health Informatics or a related field

🏖️ Benefits

• Flexible work: Remote from the start, with a flexible employee experience • Competitive base salaries • Annual performance-based bonus • Stock options for employees • Health and insurance coverage • Wellness program (Mental, Physical and Financial) • Peer-to-peer recognition program • Volunteer time off

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