Principal Customer Engagement Specialist – Touch Surgery Ecosystem, Digital Technologies

🕒 September 30

🌽 Illinois, Ohio – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote

💵 $112k - $168k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Lead customer engagement activities across live accounts • Build relationships with surgeons, nurses, operating room leaders, administrators, residents, information technology teams, and executive stakeholders • Drive adoption and utilization by aligning Digital Technologies solutions to clinical workflows, operational priorities, and organizational objectives • Analyze customer usage data and translate insights into action plans improving adoption, retention, and account growth • Facilitate customer business reviews and present outcomes, opportunities, and performance metrics to hospital stakeholders • Partner with Sales teams to identify expansion opportunities within existing health systems and support commercial objectives • Collaborate with Product and Engineering teams to communicate customer feedback, workflow requirements, and enhancement opportunities • Deliver product training, support feature adoption, and assist with operational troubleshooting with technical teams • Support implementation and go-live activities for assigned projects as needed • Support hospitals and health systems using Medtronic Digital Technologies, including the Touch Surgery Ecosystem, video management, data analytics, AI, and surgical education platforms • Travel 75%+ within the Midwest territory

🎯 Requirements

• Bachelor's degree with 7+ years of experience OR advanced degree with 5+ years of experience in healthcare technology, medical devices, clinical operations, perioperative services, customer engagement, or account management • Experience working within operating room, procedural, or surgical care environments • Experience engaging multiple stakeholder groups across hospital or health system organizations, including clinical, operational, administrative, and information technology teams • Ability to travel 75%+ within the assigned territory and work remotely within the Midwest region • For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Principal-level role; U.S. work authorization sponsorship may be offered for Principal-level roles and above • Preferred: experience supporting technology adoption within large health systems or integrated delivery networks • Preferred: experience navigating complex hospital decision-making structures and multi-stakeholder healthcare environments • Preferred: operating room services experience from a clinical, healthcare technology, consulting, or medical device background • Preferred: customer-facing initiatives involving workflow optimization, change management, or digital health solutions • Preferred: technical proficiency supporting software, digital health, or connected medical technology platforms • Preferred: presenting business, operational, or clinical insights to healthcare stakeholders

🏖️ Benefits

• Competitive benefits package • Short-term incentive: Medtronic Incentive Plan (MIP) • Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums • Paid sick time for temporary employees as required by applicable state law • Reasonable accommodations for qualified individuals with disabilities

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