Knowledge Management Lead

🕒 August 28

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $146.7k - $203.8k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mercury

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Mercury is a software-driven fintech that provides business and personal banking products built for startups and small to mid-size companies. Its platform offers business checking and savings, Treasury products, business credit cards and spend management, payments and invoicing, accounting integrations and AI-powered automations, plus APIs and developer tools. Mercury partners with FDIC-insured banks to offer deposit protection, emphasizes virtual cards, granular spend controls, and workflow automations for teams, agencies, ecommerce brands, VC funds, and crypto businesses. The product is positioned as an all-in-one banking and finance platform delivered through a modern app and API.

📋 Description

• Own the architecture for the canonical library of risk-operations procedures, including ownership, versioning, publication and review dates, deprecation rules, and annual review cycles • Design knowledge systems for access and application through AI-powered tools • Set policy, procedure, documentation standards, templates, and structural conventions across risk operations • Structure documentation so business risk can build RCSAs and controls and compliance can approve regulatory content consistently • Run governance for review cadence, standards compliance, exception handling, and escalation • Own audit and examination readiness of the documentation estate • Directly manage a vendor-based team of technical content writers, including priorities, performance expectations, feedback, quality standards, pod selection, and capability development • Define enablement and documentation requirements for practitioners embedded across risk programs • Design vendor-delivery training and certification systems using milestone-based curricula, topic-level certifications, and certification-based routing • Define and report metrics including time-to-productivity, certification coverage, procedure freshness, review compliance, and quality-failure/training-intervention links • Build documentation and certification pathways supporting cross-skilling across onboarding, ODD/EDD, AML/sanctions, fraud, and disputes • Help build Mercury's enablement backbone of policy, procedure, standards, and training for its BPO and Risk Platform SaaS vendor ecosystem

🎯 Requirements

• 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions, including experience building or substantially scaling a knowledge-management and/or enablement function • Experience operating in a regulated industry or similarly complex, control-oriented environment • Hybrid skill set spanning knowledge management and enablement/L&D • Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams • Experience leading a team, pod, or vendor-delivered group • Track record of setting standards adopted by teams outside the reporting line • Strong systems thinking and writing skills • Ability to build practical operating models and cadence in ambiguous or evolving environments • Experience defining and reporting metrics demonstrating program effectiveness and operational impact • Thoughtful perspective on how AI can improve knowledge management and enablement • Preferred: experience in financial services, banking, fintech, payments, or related financial-services environment • Preferred: familiarity with KYC/KYB, AML, fraud, disputes, and examiner or internal-auditor documentation expectations • Preferred: familiarity with knowledge-management and enablement platforms, ideally Guru, WorkRamp, or similar tools • Preferred: experience as the central standard-setter across a federated or decentralized organization • Preferred: startup or high-growth experience and comfort building from a blank page

🏖️ Benefits

• Base salary • Equity (stock options/RSUs) • Benefits • Equal Employment Opportunity employer • Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs