Associate Product Manager – Five9 Dialer

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Support the Product Manager in executing the Five9 Dialer product roadmap • Gather requirements and translate business needs into user stories and acceptance criteria • Support backlog prioritization, sprint planning, refinement, reviews, and retrospectives • Coordinate feature delivery, enhancements, upgrades, UAT, and production releases • Monitor product and operational KPIs to identify improvement opportunities • Partner with Five9 and internal teams to troubleshoot issues and improve platform stability • Support integrations, automation, workflow improvements, and new dialing capabilities • Create product documentation, release communications, and training materials • Collaborate with Product, Technology, Operations, Workforce Management, Analytics, and vendor teams

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent work experience • 2–5 years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline • Experience supporting enterprise software products through the full product lifecycle • Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies • Strong analytical and problem-solving skills with the ability to interpret operational data and recommend improvements • Excellent communication and stakeholder management skills • Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations • Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Experience with Five9, Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms is nice to have • Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management is nice to have • Experience with CRM integrations, CTI, IVR, call routing, or workforce optimization platforms is nice to have • Understanding of contact center KPIs is nice to have • Experience supporting digital servicing channels such as voice, chat, SMS, or messaging is nice to have • Familiarity with customer authentication, identity verification, or fraud prevention solutions is nice to have • Experience using Power BI, Tableau, SQL, or Excel is nice to have • Exposure to regulated industries such as financial services is a plus

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Open communication • Regular team-building company social events