Senior Customer Success Manager

🕒 August 5

🇺🇸 United States – Remote

💵 $130k - $155k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mitek Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🤖 Artificial Intelligence

📋 Compliance

🔐 Security

Artificial Intelligence • Compliance • Security

Mitek Systems is a leading provider of identity verification and biometric authentication solutions, serving a wide array of industries. It specializes in technologies such as mobile capture, biometric authentication, and fraud detection, offering AI-driven solutions to enhance compliance, security, and customer onboarding processes. Mitek Systems is renowned for its pioneering Mobile Deposit technology and its 4-dimensional biometric authentication, which includes face and voice liveness detection. The company focuses on protecting against financial fraud and ensuring compliance with regulatory standards, helping businesses to build customer trust through secure and seamless user experiences.

📋 Description

• Manage strategic enterprise accounts by building and executing success plans defining measurable business outcomes • Monitor customer metrics and account health, including model performance signals and integration stability • Partner with Account Managers, Professional Services, Support, Product, Product Marketing, and Technical Writing • Lead Quarterly Business Reviews and facilitate executive-level discussions aligned to business outcomes • Drive adoption of new features and product releases through clear customer-facing guidance • Anticipate challenges, uncover opportunities, and take decisive action to deliver additional value • Drive customer adoption, renewal, and expansion opportunities • Build and maintain trusted partnerships with senior leaders and key stakeholders • Lead high-stakes technical escalations, partnering with Product and Engineering to identify and resolve issues • Drive continuous-improvement initiatives that enhance customer processes and Mitek’s internal operations

🎯 Requirements

• Bachelor’s degree or equivalent experience • At least 5 years of experience in Customer Success, focused on enterprise accounts in a SaaS environment or related Customer experience • At least 3 years of hands-on experience with identity verification or fraud detection technology, such as document authentication, biometric matching, liveness detection, or behavioral and velocity-based risk signals • Proven ability to map complex customer business processes to product capabilities, creating measurable business value • Demonstrated experience leading change and driving digital transformation in enterprise environments • Strong understanding of the SaaS customer lifecycle, engagement strategies, and best practices for managing strategic accounts • Exceptional communication skills with the ability to influence executives, build trusted advisor relationships, and align stakeholders • Strong organizational and time management skills; able to prioritize and manage multiple strategic accounts simultaneously while effectively navigating escalations • Strong analytical and problem-solving skills; able to prioritize with data and build insights to influence stakeholders • Familiarity with reading technical documentation, release notes, or API specs well enough to explain functional changes to non-technical stakeholders • Willingness to travel domestically up to 25% for customer and team collaboration • Working knowledge of Tableau or other BI tools (preferred) • Knowledge of Totango or similar Customer Success platforms, such as Gainsight or ChurnZero (preferred) • Experience with regulatory or compliance frameworks relevant to identity verification, such as KYC, AML, or GDPR (preferred) • Experience working with or managing a custom backend or non-standard integration for an enterprise account (preferred) • Prior experience presenting technical findings or incident postmortems to executive stakeholders (preferred)

🏖️ Benefits

• Universal, supplemental, and private healthcare plan choices based on country specifics • Retirement/pension plan contributions • MTK stock plan participation • Life event and disability coverage • Generous annual leave • Company holidays • Volunteer time off • E-learning license • Tuition reimbursement • Hackathons • Home office setup allowance • Pet insurance • Identity theft protection • Legal assistance • 20% bonus • New hire equity grant