Partner Success Specialist

🕒 October 13

🌽 Illinois, Iowa, +1 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🏈 Ohio – Remote

💵 $62k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Medication Management Partners

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Medication Management Partners is a pharmacy solution provider founded in 2010 that focuses exclusively on servicing assisted living and memory care communities. The company's mission is to improve the quality of life by simplifying pharmacy management using innovative technology and a rigorous screening process. With a specialized approach, Medication Management Partners is positioned to enhance care teams through efficient and scalable medication management processes.

📋 Description

• Build strong client relationships through interactions that develop trust and demonstrate value • Retain partners and serve as the voice of the partner • Assist with onboarding and offboarding communities, including check-ins, reconciliation, and equipment setup • Provide general pharmacy-related eMAR support to communities • Participate in health fairs, exhibits, educational programs, in-services, and family nights • Follow the Community Stratification Program cadence for community visits and meetings with Wellness, ED, Sales/Marketing, and regional clinical or operations directors • Participate in professional and social events, meetings, conferences, and company- or partner-sponsored events • Manage routine client support and resolve routine to complex client issues and requests • Collaborate with operations staff to document and perform Root Cause Analysis for partner concerns and follow up on resolutions • Audit community adherence to MMP policies and procedures and provide targeted remediation • Deliver annual Executive Reviews to community leadership covering business deliverables and new opportunities • Maintain detailed logs of partner interactions, including Quality Events, Site Visits, Communications, and Net Promoter Score • Facilitate immunization clinics as assigned • Model CORE Values, encourage teamwork, and promote company philosophy • Attend required company meetings and complete required RPS courses • Perform duties promptly and predictably, maintain a safe and secure environment, and complete other assigned duties

🎯 Requirements

• Proactive learner and innovative, resourceful problem solver • Mature and professional adult who consistently does the right thing • Meticulous attention to detail and ability to manage substantial multitasking • Organized, reliable, and able to follow through on deliverables and exceed expectations • Bachelor's Degree preferred; or equivalent external client-facing support or related account management experience in a healthcare or Pharmacy Long Term Care (LTC) environment • 2 years account management experience, preferably in a Pharmacy LTC environment or managed healthcare services organization • Project management certification preferred • Good presentation skills and excellent negotiation skills • Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe • Outstanding analytical skills • Excellent verbal and written communication skills, establishing rapport and working with others • Valid and current driver's license • Personal vehicle sufficiently reliable to meet job requirements and appropriately insured • Certified Pharmacy Technician license preferred in Illinois • Travel, including overnight and/or out-of-state travel, expected; potentially 75% of time

🏖️ Benefits

• $500 sign-on bonus • Travel, including overnight and/or out-of-state, is expected for this position • Personal vehicle allowance implied by requirement for a reliable, appropriately insured personal vehicle

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