Manager, RCM Client Success

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads • Support assigned RCM specialties and ensure exceptional service delivery • Ensure client satisfaction and adherence to revenue cycle management objectives across assigned verticals • Proactively identify opportunities to improve client KPI metrics • Coach and develop team members to improve client operational opportunities • Collaborate with senior leadership on opportunities to better scale assigned verticals • Drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management

🎯 Requirements

• Experience overseeing Enterprise Client Advisors, Client Advisors, and Leads supporting assigned RCM specialties • Knowledge of revenue cycle management objectives and client KPI metrics • Ability to coach and develop team members • Ability to identify opportunities to improve client operations and KPI metrics • Ability to collaborate with senior leadership to scale assigned verticals • Experience with strategic account management, client retention, growth, and long-term client relationships

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of contributions deferred on up to 6% of compensation; 100% vested after one year • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms within the BRIC headquarters