Digital Customer Success Specialist

🕒 May 8

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Own the day-to-day execution of digital programs across email campaigns, in-app engagement, community, and customer education. • Build and manage automated email campaigns that guide customers through onboarding, activation, and ongoing adoption milestones. • Identify at-risk accounts using health score signals and deploy targeted risk intervention sequences. • Collaborate with CSMs to align digital touchpoints with human-led plays across the customer journey. • Design and launch in-app guides, product tours, tooltips, and banners that drive feature discovery and usage. • Own day-to-day strategy and management of Momentus' online customer community platform. • Create and curate content that drives participation — including product tips, use cases, announcements, and discussions. • Manage end-to-end logistics and promotion for monthly customer webinars, including scheduling, platform setup, speaker coordination, and post-event follow-up. • Create new customer learning content including quick-start tutorials, how-to videos, and structured learning courses that help users build confidence and competency in the Momentus platform.

🎯 Requirements

• 2–3 years of experience in Customer Success, Marketing Operations, or a digital/tech-touch CS function. • Hands-on experience with email automation platforms (e.g., Gainsight, Totango, HubSpot, Marketo, or similar). • Familiarity with in-app engagement tools such as Pendo, Appcues, or Intercom. • Experience managing or contributing to an online customer community platform (e.g., Higher Logic, Vanilla, Khoros, or similar). • Strong project management skills — you can juggle multiple programs, deadlines, and stakeholders. • Data-driven mindset: comfortable pulling reports, interpreting campaign metrics, and using insights to drive results. • Clear, concise written communication — you write emails and content that receive engagement. • Collaborative and proactive; you surface problems early and bring solutions.

🏖️ Benefits

• Comprehensive medical, dental, & vision insurance. • Exceptional 401k Match: Momentus will match 80% of your first 10%. • Unlimited Time Off: Rest and recharge on your terms. • Remote Work: We value our global team and proudly offer the freedom to work remotely. • Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues. • Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.