Fraud Investigator

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.7k - £33.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Facilitate and act on communication between Monzo and other financial institutions to prevent fraud losses • Communicate with other banks about potential fraudsters in their customer base • Handle communications from other banks about potential fraudsters in Monzo’s customer base • Communicate with CIFAS about potential fraudsters in Monzo’s customer base • Communicate with law enforcement about crime discovered during investigations • Investigate and action fraud reports from other financial institutions • Probe for further evidence when needed • Investigate claims with empathy and attention to detail • Investigate and report fraud to other banks when Monzo customers are victims • Triage and take initial action on inbound communications from institutions • Create and action indemnities and defunds where needed • Report to CIFAS • Support performance and knowledge quality across the Pursue pillar while meeting regulated and unregulated deadlines

🎯 Requirements

• Excellent English written and verbal communication skills • Previous experience in customer service or a related field • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work well independently and collaboratively with the wider team • Ability to work to deadlines • Values-driven approach aligned with Monzo’s core values • Availability for 37.5 hours per week, with shifts between 9:00am–5:30pm or 9:30am–6:00pm and 1 in 4 Saturdays or Sundays

🏖️ Benefits

• Incentive Awards tied to your performance • £1,000 learning budget each year for books, training courses and conferences • MacBook provided • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed on Monzo’s careers benefits page

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