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VAIB Strategy Manager

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £51.2k - £64.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

Where this job comes from

Posted on Monzo Bank's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Monzo Bank

Monzo Bank

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Lead and develop a high-performing team of Strategy Analysts • Coach team members, support recruitment and knowledge-sharing, and build accountability aligned with Monzo’s values • Translate VAIB priorities into actionable projects and oversee customer-centric treatment strategies • Balance team capacity with strategic and regulatory demands • Monitor customer journeys and performance metrics • Use quantitative and qualitative insights to identify trends, resolve gaps, and make evidence-led recommendations • Collaborate with Operations, Product, Risk, Data, and Engineering • Embed VAIB considerations into products, services, business initiatives, and customer touchpoints • Design, document, and operate robust risk and compliance controls • Ensure adherence to internal governance and external regulatory expectations • Serve as the primary escalation point for complex customer, operational, or regulatory issues • Lead business communications and leadership updates • Support stakeholders through process changes and identify continuous-improvement opportunities

🎯 Requirements

• Deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB) • Knowledge of and ability to apply Consumer Duty, Equality Act, and WCAG • Proven track record of building motivated, high-performing teams through coaching and feedback • Commitment to continuous professional development • Ability to manage competing priorities and allocate team capacity • Ability to translate strategic goals into structured programs of work • Ability to interpret customer insights and operational data • Ability to make evidence-based recommendations and sound decisions in complex or ambiguous regulatory and operational situations • Strong understanding of risk, governance, and control environments • Excellent communication skills • Ability to influence stakeholders, manage formal actions, and guide teams through organisational change

🏖️ Benefits

• Equity • Incentive Awards tied to your performance • Flexible working hours • £1,000 learning budget each year for books, training courses and conferences • Home working setup • MacBook for all employees • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed by Monzo

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