Marketplace Manager

🕒 May 6

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Moonpig

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Moonpig is a company that specializes in sending personalized greeting cards, gifts, and flowers to recipients in various countries including the United Kingdom, United States & Canada, Australia & New Zealand, and Ireland. They focus on providing a customized customer experience on their online platform, employing cookies to enhance browsing, analyze usage, and deliver personalized content.

📋 Description

• Own Amazon channel performance across both brands, driving growth across sales, traffic, conversion, profitability and account health • Monitor performance data to identify risks and opportunities, making informed commercial decisions to improve outcomes • Develop and execute the Amazon trading plan across key moments including Prime Day, Black Friday and Christmas • Plan and coordinate promotions, pricing, stock readiness and campaign activity to maximise performance • Act as the main point of contact for the external Amazon agency, setting priorities, briefing clearly and holding delivery to account • Lead regular performance reviews with the agency, ensuring actions drive results rather than just reporting activity • Own the optimisation of listings including titles, imagery, keywords, A+ content and overall discoverability • Collaborate with internal teams to improve content quality and ensure catalogue hygiene is maintained • Support Amazon Ads performance, working with the agency to improve ROAS, TACOS, conversion and organic ranking • Manage pricing and promotions to balance competitiveness, customer appeal and margin delivery • Build clear weekly and monthly performance reporting, translating data into actionable insights • Support forecasting, launch planning and peak readiness across the Amazon channel • Work cross-functionally with Trading, Category, Brand, Finance, Operations and Customer teams to align activity and drive results • Bring Amazon insights into the wider business to influence product, range and commercial decisions

🎯 Requirements

• Proven experience in Amazon, marketplace or eCommerce roles with clear ownership of channel performance • Strong track record of driving improvements across sales, conversion, profitability and execution • Solid knowledge of Amazon Seller Central and/or Vendor Central, including listings, pricing, promotions and account health • Demonstrated success improving performance through SEO, keyword optimisation, content and advertising • Experience managing and challenging external agencies or partners to deliver high-quality outcomes • Strong commercial judgement with the ability to interpret data and prioritise effectively • Confidence owning KPIs and using performance data to drive action and results • Experience planning and executing key trading events and promotional campaigns • Ability to collaborate effectively across multiple teams and stakeholders • Clear communicator with strong organisation skills and attention to detail • Comfortable working autonomously while making informed, confident decisions

🏖️ Benefits

• 💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes. • 💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices. • 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working. • 📈 Career Growth: Learning allowances, coaching, and development programs. • 🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.