Patient Financial Clearance Customer Service Representative

🕒 August 4

🏈 Alabama, Colorado, +14 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Mosaic Life Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💰 $250k Grant - Mosaic Life Care on 2023-08

Healthcare

Mosaic Life Care is a regional health system and medical provider based in Northwest Missouri. As a member of the Mayo Clinic Care Network, Mosaic provides a wide range of outpatient and acute care services across medical centers and clinics, offers urgent care (including an online "Hold My Spot" feature), a Community Nurse Line, online patient portal (myMosaic by MyChart), cardiac scoring screening, and patient-facing services like scheduling, billing, and medical records access. The organization emphasizes community-focused healthcare and access to Mayo Clinic expertise for local patients.

📋 Description

• Take inbound calls from patients, attorneys, insurance companies and vendors • Make outbound follow-up calls and calls to assist in resolution of accounts • Respond to written inquiries from patients, attorneys, insurance companies and vendors • Assist with account resolution by discussing payment and financial assistance options • Process and input patient data and fulfill document requests • Maintain performance and quality standards, including aiding in prevention of abandoned calls • Ensure compliance with confidential data, including HIPAA compliance • De-escalate patient complaints related to current or past-due services and/or balances • Research the patient accounting system to assist patients with questions about previous visits • Work under the direction of the Customer Service Manager and escalate issues to team leads or functional caregivers as appropriate • Perform other duties as assigned

🎯 Requirements

• High school diploma required • 1 year of customer service experience required • Associate's degree preferred • 1 year of healthcare office experience preferred • Clear and concise communication; good hand-eye coordination • Excellent oral and written communication skills • Professional rapport with caregivers • Friendly, courteous and helpful customer service behavior • Ability to continuously operate computer, telephone, fax and copier equipment • Ability to sit, walk and stand • Ability to analyze and interpret data • Excellent short-term and long-term memory • Ability to multitask and follow system policies and procedures • Ability to visually assess paper and electronic data, hear telephone communications and converse • Self-starter with excellent organizational skills • Ability to assess and respond appropriately to emergency situations • Ability to comprehend medical terminology • Analytical skills to resolve complex problems using scientific, mathematical or technical principles • Knowledge and experience with information systems, Internet usage, spreadsheet and word-processing software • Ability to work independently and manage workload to productivity standards • Availability for varied schedules, including weekend and evening coverage

🏖️ Benefits

• Concierge services • Employee lounge • Wellness programs • Free covered parking • Free on-site and virtual health clinics • Compensation and recognition