Strategic Account Manager

🕒 September 24

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Mozilla

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

📋 Description

• Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships • Understand customer goals, challenges, and business needs • Drive Firefox Enterprise adoption, engagement, and overall satisfaction across accounts • Manage renewals and proactively address retention risks • Coordinate with Sales, Support, Product, and Solution Engineering teams to deliver a seamless customer experience • Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases • Track account health, usage, and performance metrics, including forecast reports on retention, renewal, and expansion • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resolution

🎯 Requirements

• Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles • Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization • Proven track record of supporting customer renewals, retention, and revenue growth • Strong written and verbal communication skills in English and French • Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area • Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours • Negotiation and influence skills to support renewals, expansions, and customer advocacy • Commitment to Mozilla values: welcoming differences, being relationship-minded, practicing responsible participation, and having grit

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

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