Service Delivery Manager

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🕒 May 22

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Natobotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🏦 Banking

Consultancy • SaaS • Banking

Natobotics is a boutique technology consulting firm founded in 2012, offering digital customer experience, software development, and consulting services. The company specializes in cloud transformation, big data and analytics, and machine learning platforms. It employs an agile and continuous delivery model that combines agile practices with continuous delivery for enhanced software development processes, focusing on defect management and high-quality solutions. Natobotics caters to a variety of industries, including banking and financial services, media and entertainment, telecom, and oil and energy, providing technology consulting and managed services.

📋 Description

• Provide direction to staff members in meeting established schedules or resolving operational problems • Independently applies advanced Project Management principles, theories, and concepts • Communicates fluently orally and in writing • Demonstrates analytical and systematic approach to problem solving • Maintains awareness of developing technologies and their application • Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes

🎯 Requirements

• More than 10 years in IT infrastructure • 2+ years directly working with customers • Worked 2/3 years with current organization • Bachelor’s degree or equivalent certifications • Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk • Experience in Project/Program Management in relevant areas • Specific experience of onshore / offshore model, 3 tier model experience would be a plus • Experience in a multi-national / multi-cultural environment • Strong operations management skills (preferably ITIL Certified) • Ability to extract, analyse data to drive improvement actions • Ability to handle / negotiate with customers and/or senior Account personnel • Excellent Documentation, Presentation and communication skills – demonstrated in a work environment • Knowledge and experience in five of the nine knowledge areas of Project Management • Necessary skills, behaviors, and traits to be a successful project leader or project/Program office manager or change initiative manager • Working toward professional Project Management certification recommended • Provides direction to staff members in meeting established schedules or resolving operational problems • Independently applies advanced Project Management principles, theories, and concepts