Digital Experience Manager – 8 Month Fixed Term Contract

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Lead the development and delivery of digital experiences, capabilities and releases that create simple, seamless and engaging customer journeys • Collaborate with multidisciplinary teams in an Agile environment to identify opportunities and deliver measurable customer improvements • Improve digital experiences through AI readiness, technical optimisation, search visibility and accessibility enhancements • Define and prioritise roadmaps for platform, discoverability, accessibility and agentic capabilities • Monitor competitor activity, market trends and emerging technologies • Align roadmaps, priorities and dependencies across teams • Design and deliver research activities to capture customer feedback, identify needs and resolve pain points • Champion technical excellence and platform integrity through governance, content structures and reusable capabilities • Help shape future-ready digital experiences across channels, propositions, products and services

🎯 Requirements

• Proven track record of leading complex digital change across products, journeys and platforms • Ability to lead complex initiatives from discovery through to implementation, managing dependencies, risks and competing priorities across multiple teams • Experience working with generative AI, conversational interfaces and AI-ready content, including principles supporting effective agent-mediated interactions • Strong expertise in digital customer journeys, platform optimisation, Adobe Experience Manager, analytics and performance measurement • Ability to interpret technical performance metrics, including site speed, Core Web Vitals, tagging, content structure and post-release performance monitoring • Strong understanding of digital accessibility, technical SEO, and structured content • Experience balancing customer needs, business priorities and technical considerations • Experience influencing stakeholders and building alignment across multidisciplinary teams • Ability to translate emerging technologies and digital opportunities into practical, customer-focused solutions

🏖️ Benefits

• Eight month fixed term contract • Remote First ways of working