Associate Account Manager

🕒 September 11

🇩🇪 Germany – Remote

💵 $67.5k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Partner with assigned Account Managers to support customers and ensure excellent customer experience through timely, accurate communications. • Develop and maintain a deep understanding of Navan’s travel and expense product offering. • Enable program administrators on Navan’s product functionality. • Monitor and respond to email inquiries about product integrations, platform settings, travel and expense policy configuration, payment and integration issues, product bugs, and feature requests. • Drive satisfaction, adoption, retention, and reduce customer churn risk through quick and knowledgeable advice. • Handle customer escalations and work across teams to resolve issues. • Act as the voice of the customer and provide internal feedback to maximize customer value and retention. • Run playbooks and program ideas to drive adoption and satisfaction, and track results using defined KPIs. • Document processes to support the team efficiently and at scale.

🎯 Requirements

• Bachelor’s degree or similar working experience. • 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company. • Passion for customer experience and technology with the ability to deeply understand a product. • Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives. • Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve. • Data-driven approach to continuously drive additional efficiency. • Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.

🏖️ Benefits

• World-class training and enablement • Fast track towards a revenue driving Account Manager role