Customer Service Sales Representative

🕒 6 days ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Provide end-to-end support for customers and communities to ensure a positive customer experience • Build rapport and consultative relationships with customers while promoting products and services • Handle customer inquiries, technical questions, account issues, and product-related problems • Troubleshoot and resolve technical problems and account inquiries using established procedures, multiple resources, and desktop tools • Create work orders when necessary according to established business rules • Set clear expectations through accurate information and transparent communication • Resolve complaints and concerns through active listening, empathy, professionalism, and problem solving • Discover customer needs and recommend additional products and services • Compare Xfinity benefits with alternative solutions as a competitive expert • Correct account discrepancies and research service disruptions • Follow escalation procedures when necessary to expedite resolution • Explain basic to complex account information with a focus on first-call resolution • Use multiple tools and systems, including billing systems, knowledge bases, and technical tools • Educate customers about self-service options • Interact with customers by telephone, email, SMS, chat, and face-to-face channels • Attend required training and seek supervisor support when necessary • Achieve established goals and performance metrics • Work assigned schedules and overtime as necessary

🎯 Requirements

• Some high school coursework • 0–2 years of relevant work experience listed • Ability to troubleshoot and resolve technical problems and account inquiries • Ability to communicate information clearly through verbal and written channels • Consultative sales and persuasion abilities • Customer-focused problem solving and professional etiquette • Ability to use billing systems, knowledge bases, technical tools, and multiple desktop systems • Ability to work in a fast-paced, structured, metrics-driven, high-transaction environment • Ability to maintain composure in stressful situations • Ability to achieve established goals and performance metrics • Ability to work any assigned shift between 6:45 a.m. and 11:00 p.m. Eastern Standard Time, seven days a week • Must be able to work nights, weekends, variable schedules, and overtime as necessary • Ability to wear a telephone headset and manipulate a keyboard, mouse, and other objects • Regular, consistent, and punctual attendance

🏖️ Benefits

• 5% quarterly bonus • Potential to earn monthly uncapped commissions for meeting sales-related metrics • Career growth and progression plans • Comcast benefits package for eligible employees, including personalized support and tools to support employees physically, financially and emotionally