Executive Director – Program Management, Enterprise Customer Delivery

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

📋 Program Manager

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Owns end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business’ largest and most complex enterprise customers, including multi-location and multi-product solutions. • Serves as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes. • Ensures successful onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, SecurityEdge/Cybersecurity offerings, and emerging edge/cloud capabilities. • Drives standardization of implementation playbooks while maintaining flexibility for bespoke and highly customized enterprise deployments. • Elevates the delivery experience for Comcast Business’ top enterprise accounts through proactive communication, executive engagement, and white-glove service models. • Acts as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution. • Partners closely with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise customer needs and company growth priorities. • Provides executive-level visibility into program health, risks, and performance metrics to senior leadership. • Leads, develops, and scales a high-performing program management organization, including senior leaders and specialized delivery teams. • Defines and evolves program management processes, tools, and governance models to support a dynamic and rapidly growing enterprise business. • Maintains strong awareness of industry trends across enterprise networking, cloud, cybersecurity, and managed services to inform delivery strategy and innovation.

🎯 Requirements

• Strong experience leading large, complex enterprise delivery programs (multi-site, multi-product environments) • Proven ability to coordinate across Sales, Engineering, and Operations to deliver projects end-to-end • Deep understanding of enterprise networking, SD-WAN, connectivity, and/or cybersecurity solutions • Adaptable and show a track record of implementing and delivering programs and projects on time, managing risks, and ensuring high customer satisfaction • Strong stakeholder management and executive communication skills, both internally and with customers • Experience leading and developing high-performing program management teams • Ability to build processes, governance, and scalable delivery models for complex programs • Commercial awareness with a focus on protecting revenue and improving customer retention

🏖️ Benefits

• array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality • help support you physically, financially and emotionally through the big milestones and in your everyday life