Account Executive

🕒 November 5

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Manage a designated group of FACTS customers using one or more FACTS products and services. • Build and maintain positive client relationships based on mutual respect, trust, integrity, and open communication. • Own overall customer satisfaction by anticipating client needs and maintaining customer contact. • Meet face to face with each client at least two times per year at the school location. • Coordinate sales and product revisions for existing customers. • Collaborate with FACTS Operations and technical teams to resolve customer problems and issues. • Advocate for customer needs, including new features, services, and programs. • Participate in evaluating new product customer requests. • Work with technical support to understand client product solutions. • Expand FACTS solutions utilized by existing customers. • Attend trade shows, conferences, and other events as needed. • Gather competitive information to evaluate market position. • Communicate customer-related issues to FACTS Sales and Operations. • Develop strategic customer success plans with the Regional Vice President team, Operations, and other departments.

🎯 Requirements

• Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology. • 3-5 years of sales and customer success management experience. • Strong knowledge of FACTS products and services. • Background in education market is a plus. • Candidates MUST be located in MD, DC, Delaware, or Virginia. • Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution. • Initiative. • Assertiveness. • Ability and willingness to take ownership. • Flexibility and open-mindedness. • Adept at conflict resolution. • Conscientious and committed with a high level of integrity. • Excellent relationship, sales, and account management skills. • Ability to travel and work remotely from a home office.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program • Ability to work remotely from a home office

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