Delivery Director – AI Foundry, Anthropic Business

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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This company has sponsored UK Skilled Worker visas in the past.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Own delivery and operational excellence, customer satisfaction, portfolio health, and account growth across enterprise AI and Anthropic-focused services • Manage executive client relationships and oversee the assigned AI Foundry portfolio • Oversee AI engagements involving AI strategy, Claude-powered solutions, AI platform architecture, RAG, agentic AI, workflow automation, ServiceNow integration, data enablement, governance, adoption, and managed services • Provide direction, governance, escalation leadership, quality and compliance oversight, risk mitigation, financial management, scope and staffing alignment, and delivery planning • Ensure high-quality, on-time, and on-budget delivery • Track measurable business outcomes, success criteria, adoption metrics, and value realization • Drive delivery methodology, quality framework, project controls, and client-governance compliance • Ensure responsible AI practices covering security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness • Partner with Sales and Solution Consulting on SOWs, proposals, RFPs, estimates, delivery models, staffing, and sales-to-delivery transitions • Oversee portfolio planning, capacity, dependencies, risks, milestones, financial performance, forecasting, revenue, utilization, backlog, bookings conversion, and margins • Partner with Resource Management and Practice Leadership on staffing and capability needs • Coach, mentor, develop, hire, and manage Crew Members and distributed teams • Support career progression, performance reviews, succession planning, knowledge sharing, and continuous improvement • Participate in pre-sales, account planning, opportunity reviews, deal reviews, RFP responses, and solution shaping • Drive bookings and account expansion with Sales and support NewRocket’s Anthropic partnership • Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, workshops, and strategic advisory work

🎯 Requirements

• Bachelor’s degree and/or equivalent relevant work experience • 12+ years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field • 8–12 years of experience in program and project management, delivery leadership, or client engagement management • 5+ years of experience in portfolio management, account delivery leadership, or P&L/margin accountability • 5+ years of people-management experience • 2+ years of delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment • Experience leading complex enterprise technology programs with multiple stakeholders, distributed teams, interdependent workstreams, and executive governance • Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities • Deep knowledge of consulting, professional services, enterprise delivery, and client-account management • Deep knowledge of portfolio, program, and project-management methodologies and delivery governance • Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption • Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences • Familiarity with Anthropic and Claude enterprise implementation concepts • Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control • Ability to assess and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks • Ability to lead multifunctional teams across multiple time zones • Ability to collaborate with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership • Comfortable working in a matrixed, fast-paced growth environment • Sales-value training or consultative-selling experience is an asset • Preferred certifications include Agile, Scrum, PMP, ServiceNow SPM, relevant ServiceNow, cloud, AI/ML, responsible-AI, or Anthropic/Claude certifications; these are not required

🏖️ Benefits

• Equal opportunity and affirmative action workplace • Workplace accommodation support for individuals with disabilities • Diverse and inclusive workplace commitment