Manager, Client Outcomes

🕒 May 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Leads a team responsible for driving client adoption, platform performance, and operational value across assigned accounts • Provides people leadership, sets priorities, and ensures consistent execution of client outcomes strategies • Partners closely with Product, Engineering, Delivery, Support, Services, and Sales to align business needs with platform capabilities • Monitors client health, adoption trends, workflow performance, system reliability, and other key portfolio indicators • Reviews incidents, identifies root causes, and drives corrective and preventive actions to improve long-term platform stability • Manages escalations related to adoption challenges, system performance, and platform instability while maintaining stakeholder trust • Coaches team members on client communication, executive engagement, and cross-functional alignment

🎯 Requirements

• Bachelor’s degree in business, technology, or related discipline, or equivalent combination of education and experience • 6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or related environments • 2+ years of people leadership experience in a team leadership or supervisory role • Experience driving client adoption, workflow improvement, operational performance, or system reliability initiatives • Experience managing client relationships and handling escalations • Experience working with cloud-hosted platforms, technical operations, or application support preferred

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development