Director, Strategic Initiatives

🕒 July 17

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧐 Strategy

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Get deployed by the COO / VP against the TMO's highest-priority initiative at any given time • Structure ambiguous, cross-functional problems into clear problem statements, hypotheses, and workplans • Operate as an individual contributor who can independently run a workstream • Drive accountability across functions and seniority levels without direct management authority • Move fluidly across problem types within a single year • Write and communicate at an executive level

🎯 Requirements

• MBB (or equivalent top-tier) consulting background — non-negotiable • Current-level Project Leader or Principal tenure (or the equivalent at another top-tier firm) • Pure generalist range across strategy, operations, AI, and analytics work • Track record of driving outcomes, not just running well-structured programs • Comfortable in front of senior stakeholders fast • Able to drive accountability across people they don't manage

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Play a major part in this transformation • Benefit from a diverse remit with exposure to many parts of the business • Opportunities to learn and grow • Endless internal career opportunities across multiple roles, disciplines, domains, and locations