Senior Customer Support Executive

🔥 2 hours ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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Nivoda

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

🛍️ eCommerce

🏪 Marketplace

💰 $30M Series B on 2024-05

Retail • eCommerce • Marketplace

Nivoda is an innovative company that offers the world's largest collection of natural diamonds, lab-grown diamonds, and gemstones. They provide retail solutions that make purchasing diamonds as easy as online shopping, offering express delivery and flexible credit terms, with quality control and logistics managed. Nivoda supports retailers with tools to showcase a wide variety of stones, reducing inventory risk while allowing businesses to remain competitive and maintain high margins. Their offerings include in-store and online solutions, such as virtual showrooms and diamond feeds, enabling retailers to instantly expand their product offerings.

📋 Description

• Resolve customer issues and ensure swift response times • Answer customer inquiries via live chat, WhatsApp, and email • Handle day-to-day client issues related to logistics, orders, and website bugs • Serve as the voice of the customer internally • Adapt to product releases and constant changes in a fast-paced scale-up environment • Measure performance through team KPIs, including resolution time and response time • Set personal and team KPIs to drive growth • Work with other teams to tackle root causes of customer issues • Onboard and train new joiners • Coach colleagues • Handle challenging case escalations • Support day-to-day operations • Collaborate closely with teams across the business

🎯 Requirements

• Minimum 5+ years experience in online customer support, live chat, and calls • Zendesk experience • 100% ownership and customer-first mindset • Organisation and ability to multitask across different platforms • Proactivity and forward thinking • Assertive nature and ability to be the voice of the customer when communicating internally • Excellent cross-functional collaboration skills • Native or full professional proficiency in English is required • Native or full professional proficiency in both English, Italian and French is required • Immediate start required • Must currently reside in the United Kingdom • CV and application must be submitted in English

🏖️ Benefits

• Remote work • Plenty of opportunities for growth and learning • Unlimited holiday allowance • Vibrant company culture • Dynamic working environment in a rapidly growing company • Pleasant, low-hierarchy work environment • Intellectually challenging work contributing to Nivoda's success and scalability • Chance to join and contribute to a company during its exponential expansion phase

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