Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £23.5k - £26k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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NMI

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

📋 Description

• Provide support on NMI software products to live customers via online tickets and phone support • Onboard new and existing customer accounts • Train customers on onboarding and reporting tools • Support internal colleagues with product-related queries • Update and create Knowledge Garden content for customers • Update and create internal process documentation • Work with acquirers and other teams to ensure customer solutions are compliant • Provide general customer support via online tickets • Contribute to internal projects improving customer experience • Help build internal training programmes • Report directly to the Support Manager

🎯 Requirements

• Excellent customer service skills • Excellent all-round IT knowledge • Excellent attention to detail • Proven problem-solving ability • Proactive, showing initiative and creativity in solving issues • Ability to handle complex data sets • Ability to prioritise tickets and workload effectively • Excellent written and verbal communication skills • A positive, 'can do' attitude • Organised and able to work without close supervision • A natural curiosity • Experience in the payments and/or FinTech industry • Satisfactory background and financial checks • Experience using a customer ticketing system (preferred) • Experience in an IT Helpdesk or Support role (preferred)

🏖️ Benefits

• Annual bonus scheme dependent on individual and company performance • 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days) • Workplace pension scheme • Private medical insurance (upon 30 days of employment) • 7 hours per day, 35 hours per week • A remote first culture • Great work-life balance with our Flexi-time policy • Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave) • A chance to develop with an allocated company training budget • Bike2Work Scheme • Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions; discounts on gyms, restaurants, high street retailers and cinema tickets • A strong commitment to employee wellbeing including mental health first aiders • Employee referral scheme with generous financial reward • Bonusly colleague reward scheme