Enterprise Customer Success Manager

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Own a portfolio of high-value enterprise accounts and build strategic account plans • Establish clear governance across multi-site veterinary organizations • Manage renewals, account health, commercial risk and expansion opportunities • Build relationships with C-suite and senior leaders • Lead executive business reviews and handle escalations and commercially sensitive conversations • Create success plans linking product adoption to measurable business outcomes • Support customers through change, new launches and AI-enabled capabilities • Coordinate Product, Engineering, Support, Implementation and Sales teams • Develop customer references, case studies and advisory board participants • Represent enterprise customer needs in roadmap discussions and UK industry events • Deliver retention, adoption, customer satisfaction and executive engagement outcomes

🎯 Requirements

• Proven experience in Enterprise Customer Success, Strategic Account Management or a similar role within SaaS or technology, managing complex, high-value relationships • Track record supporting renewals, retention, expansion and commercial negotiations • Experience influencing C-suite stakeholders and navigating escalations and challenging conversations • Ability to translate business priorities into account plans and interpret customer, commercial and adoption data • Ability to lead cross-functional initiatives without direct authority • Excellent communication and presentation skills • Fluent written and spoken English • UK-based • Ability to travel to customer sites and industry events as required

🏖️ Benefits

• Competitive compensation and benefits • Learning and professional growth opportunities • The tools you need, and enjoy using • Frequent company events • Meaningful work in a fast-growing, global healthcare SaaS company • Talented colleagues from around the world