Customer Success Manager

🔥 1 hour ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

🏥 Healthcare

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Maximize customer value realization and adoption of Omnissa solutions • Develop and manage Customer Success Plans aligned to measurable business outcomes • Monitor customer health indicators and proactively address risks • Drive utilization, consumption, and achievement of desired outcomes • Build strategic relationships with business decision makers and executive stakeholders • Deliver business and technical presentations to practitioner- through executive-level audiences • Lead Executive Business Reviews focused on value realization, ROI, adoption, and future roadmaps • Provide strategic guidance and industry best practices • Support customer retention through proactive engagement and value realization • Identify expansion, cross-sell, and broader platform adoption opportunities • Partner with Sales and Renewals teams to support long-term customer success • Collaborate with Support, Engineering, Product Management, Sales, Services, and Solution Architects • Ensure customer issues are addressed in a timely manner • Advocate for customer needs and influence product improvements • Drive customer references, success stories, advisory boards, and advocacy programs • Help develop roadmaps aligned to customer business priorities • Contribute to thought leadership and Customer Success best practices

🎯 Requirements

• Experience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles • Proven success managing enterprise and strategic customer relationships • Strong executive presence, communication, presentation, and stakeholder management skills • Ability to align technology capabilities to business outcomes • Experience working in SaaS, cloud, digital workspace, infrastructure, or enterprise software environments • Strong analytical, problem-solving, and relationship management skills • Preferred: Experience with Omnissa, Workspace ONE, Horizon, Digital Employee Experience, or related End-User Computing solutions • Preferred: Knowledge of Customer Success methodologies, customer health frameworks, adoption strategies, and value realization practices • Preferred: Experience supporting renewals, retention strategies, and expansion motions • Preferred: Familiarity with enterprise workplace transformation and employee experience initiatives • Travel may be required up to 20% depending on customer and business needs

🏖️ Benefits

• Opportunities for professional development • Collaboration and innovation opportunities • Career growth opportunities • Customer-centric culture • Remote or office-based work depending on business requirements and candidate location