Technical Customer Engineer II

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Nordson Corporation

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5001 - 10000 employees

Founded 1954

Manufacturing • Industrial • Engineering

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

📋 Description

• Provide expertise during the sales process about the company's products and services to internal employees and customers • Provide support remotely or at customer sites • Performing the installation and commissioning of Nordson systems • Performing preventive maintenance and repair on demand on Nordson equipment • Instruction of the customer into the use of Nordson equipment • Troubleshooting on PA-specific technology including fault analysis in customers processes • Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site • Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters) • Preparing and promptly submitting administrative and technical reports • Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware • Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts • Conducting customer trainings for systems and applications in English and local language • Collaboration and consultation on exhibitions, open-houses and similar events

🎯 Requirements

• Minimum an Associate’s Degree in a mechatronics discipline or equivalent • Ideally, longstanding (>5-10 years) of practical experience as a Field Service Engineer / Field Service Technician • Advanced skills and knowledge about mechanical, electrical and hydraulic systems • Ability to read & understand technical drawings, hydraulic/pneumatic and wiring diagrams • Preferably knowledge about PLC systems and interfaces • Knowledge and skills to include the use of typical instrumentation, tools and equipment • Experience in installation, service, maintenance and similar areas • Computer skillset to create administrative and technical reports • Good knowledge of MS Office and SAP • Fluent English language skills • Customer- and service orientation • Independent way of working and solution-oriented thinking • Good communication and presentation skills • Very good organizational skills • Willingness to take responsibility • Resilience and flexibility • Very good ability to work in a team • Willingness to travel and valid car driver’s license

🏖️ Benefits

• Flexible work schedule • Comprehensive benefits package • Opportunities for growth and development