Implementation Manager – Clothing Connected

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Foods Connected Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌾 Agriculture

☁️ SaaS

Agriculture • Food & Beverage • SaaS

Foods Connected Ltd is a provider of comprehensive software solutions designed specifically for the food industry. Their end-to-end platform includes tools for food safety compliance, procurement management, traceability, sustainability, and reporting analytics. These configurable software solutions allow food businesses, from retailers to large manufacturers and SMEs, to optimize their supply chain operations, enhance transparency, and ensure food quality. By integrating these tools, Foods Connected aids in managing costs, improving risk assessments, and fortifying Corporate Social Responsibility (CSR) efforts. Their platform supports a vast network of global food suppliers and manufacturers, helping to streamline new product development, supplier management, and sustainability initiatives.

📋 Description

• Own end-to-end customer onboarding: scoping, project planning, data mapping, configuration, UAT, and go-live • Define and maintain implementation project plans, timelines, and milestone tracking for each customer • Run structured onboarding workshops with brand and supplier teams, adapting your approach to the audience • Act as the customer's primary contact during implementation, building strong working relationships from day one • Conduct business process analysis to understand where Clothing Connected tools fit best into each customer's operations • Manage customer expectations proactively — flagging risks early and resolving blockers with internal teams • Develop and deliver progress reports and milestone documentation throughout the implementation lifecycle • Lead the technical data integration workstream: supplier data collection, BOM and product data structuring, and platform configuration • Work with customers to map their existing data structures — product specs, factory and mill data, compliance documents — to the Clothing Connected data model • Carry out data manipulation and cleansing for key accounts at onboarding, ensuring quality at every stage • Collaborate with product and engineering teams via Jira to translate customer configuration needs into development requirements • Test configurations and recommend changes to the development team where needed • Support customers in understanding and meeting emerging regulatory requirements, including Digital Product Passport (DPP) data readiness under ESPR • Partner closely with the Head of Business and account management colleagues to hand over implemented accounts smoothly • Identify new opportunities within existing client portfolios and feed insights to the commercial team • Feed recurring implementation challenges and customer insights back into the product roadmap • Contribute to the development of scalable implementation playbooks, templates, and onboarding documentation • Support pre-sales conversations where implementation complexity or data readiness needs to be assessed • Assist with product demonstrations to prospective customers when required

🎯 Requirements

• 3–5 years in an implementation, onboarding, solutions, or technical project management role, ideally within a B2B SaaS or data platform environment • A track record of managing multiple customer implementations simultaneously, delivering to agreed timelines • Experience working with structured data: comfortable with data mapping, data quality assessment, and formats such as Excel, CSV, and API-based integrations • Strong project management skills: able to build and manage project plans, run structured calls, and hold stakeholders accountable • Confident communicator: able to translate technical concepts clearly for non-technical stakeholders and vice versa

🏖️ Benefits

• Competitive Base Salary • Clear Career Progression • Flexible Remote Opportunity • Generous Holiday Package - 25 Days + 10 Public Holidays • Secure Company Hardware • Private Healthcare & Employee Wellness