Implementation Consultant

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🕒 June 3

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Drive projects from initiation to completion, maintaining tight control over timelines, budgets, and commercial outcomes. • Act as a trusted advisor, turning customer requirements into carefully considered solutions that drive real impact through ongoing consultancy and collaborative workshops. • Own the end-to-end configuration and setup of the software, ensuring it is tailored to each customer's specific workflows and requirements. • Manage UAT phases, working closely with customers to resolve issues and sign off on solutions. • Proactively identify risks to delivery and resolve blockers before they impact project timelines. • Maintain clear and consistent project communication with both customers and internal stakeholders throughout. • Build strong, trusted relationships with customer contacts at all levels. • Act as a key point of contact for customers beyond go-live, supporting further requirements and ongoing project needs. • Identify opportunities to add value and help customers grow their use of the platform over time. • Hold yourself to a high standard of customer experience at every touchpoint, responding promptly to queries, setting clear expectations, and ensuring every interaction leaves customers feeling valued and confident in the process. • Deliver engaging training sessions and webinars to help customers get the most out of the product, both at go-live and as new features are released. • Deliver polished, persuasive product demonstrations to prospective customers alongside the Business Development team, adapting your approach depending on the audience and their level of familiarity with grant management software. • Produce and maintain clear training materials and documentation. • Develop deep, comprehensive knowledge of the product through structured onboarding, documentation, and hands-on experience. • Stay current with product updates and new features, translating changes into practical guidance for customers. • Act as an internal voice of the customer, feeding insights back to the product and development teams.

🎯 Requirements

• Proven experience in a project management, implementation, or professional services role — you are comfortable owning a project from kickoff to completion. • Excellent communication and active listening skills, with the ability to tailor your approach to different audiences and stakeholders. • Strong ability to gather, challenge, and define requirements — you know the right questions to ask. • Highly organised and self-directed, with a track record of managing your own workload to meet deadlines without close supervision. • Confident working independently while also contributing effectively as part of a collaborative team. • A fast learner with a genuine curiosity — you enjoy getting under the skin of a product and becoming the go-to expert. • Experience delivering training, demos, or webinars is an advantage. • Demonstrated ability to work with a diverse range of customers — from large, complex charitable organisations to small societies and micro-funders — adapting your approach, communication style, and delivery to suit the scale and sophistication of each. • Knowledge of or experience in the grants management or non-profit sector is desirable but not essential. • Technically confident, with the ability to handle system configuration, work with data and reporting requirements, and translate technical concepts into plain language for non-technical stakeholders.