Senior Implementation Engineer, EMEA

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Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $105M Series C on 2022-03

At Docker, we simplify the lives of developers who are making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. Actively used by millions of developers around the world, Docker Desktop and Docker Hub provide unmatched simplicity, agility and choice.

📋 Description

• Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers • Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience • Iterate and improve on strategies and automations that streamline current workflows and tooling • Contribute to team knowledge base when finding solutions to common situations • Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction • Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships • Provide personalized customer onboarding with efficient, automated workflows. • Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.

🎯 Requirements

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role • Must have direct customer-facing, professional client/customer onboarding experience • Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies • Strong cross functional collaboration and customer relationship management • Excellent problem-solving, and communication skills • Proven track record of adapting, evolving, and continuously learning about cutting edge technologies

🏖️ Benefits

• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave (after 6 months of employment) • Technology stipend equivalent to $100 USD net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Docker Swag • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris