IT Service Manager

🕒 May 17

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noris network AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Cloud Computing

noris network AG is a premium IT service provider offering a wide range of IT services including IT outsourcing, managed services, cloud services, and colocation. The company focuses on delivering reliable, high-quality, and scalable IT solutions tailored to client needs, operating out of high-security data centers across Germany. With 30 years of experience, noris network AG is committed to providing personalized and flexible IT services that help businesses achieve their IT goals efficiently and securely.

📋 Description

• Further development of customer relationships and continuous optimization of IT services • Service Level Management, in particular quality control and assurance for customer-specific SLAs • Identification of customer requirements and participation in the continuous improvement process • Escalation point for incidents and derivation of optimization measures • Facilitation and conduct of service meetings • Regular reporting based on prepared service reports and channeling of customer requests • Coordination with Sales on contractual and commercial matters to ensure high customer satisfaction • Support during audits and review procedures • Communication of incident root causes (RCA) and measures for sustainable resolution within Problem Management

🎯 Requirements

• Degree in Business Informatics, Business Administration, or a comparable qualification with at least 5 years of professional experience in managing IT services • ITIL certification at least at Foundation level; ideally advanced qualification (e.g., ITIL Managing Professional or ISO/IEC 20000) • Solid understanding of IT infrastructures and services (colocation, managed and cloud services) • Strong service-, quality- and customer-orientation • Excellent organizational skills, assertiveness and communication skills, and a high level of commitment • Fluent German and English, both written and spoken

🏖️ Benefits

• Permanent employment contract and flexible working hours • Option to work at various locations (e.g., Nuremberg, Aschheim, Berlin) or 100% remote • High-quality equipment: laptop and company mobile phone also for private use • Individual support and development through in-house trainings and external courses • Childcare allowance (per month/per child) and corporate benefits • Attractive company events (including travel expense coverage), collegial and appreciative working environment, and a casual, first-name culture from day one • Health management (e.g., free massages), company bike leasing (JobRad) and an attractive subsidy for the Deutschlandticket • Welcome Day, direct contact person and a structured onboarding phase • Free beverages (including soft drinks) and fresh fruit at the locations