Senior Customer Success Manager – Continuing Education

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🕒 May 15

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OneCareer

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded in 2015, OneCareer has become a leading brand in the career consultation industry by helping thousands of international students and working professionals per year to reach their career goals.OneCareer is an education technology platform that targets various professional development needs, including career planning, transition, and advancement. Its services cover networking strategy, resume critique, interview skills, leading industry knowledge, job referral, and background improvement training, aiming to create customized solutions that improve competitiveness for both students and working professionals in the job searching journey.

📋 Description

• You will carefully and proactively support our participants in our online training programs, both in writing and by phone. • You are responsible for monitoring and ensuring participants follow the program guidelines, e.g., documenting attendance and tracking learning progress. • You organize and conduct welcome video calls to give participants a strong start to their courses. • You are in charge of contract management — that means you clarify questions with participants and funding providers and send digital documents for signature. • You work closely with other teams on topics directly related to participants. • Over time you will become a mentor for our participants — identify potential, motivate them, and support their personal development.

🎯 Requirements

• You have relevant experience in customer service or customer success. • You are communicative and enjoy working with people. • You work in a structured way, take initiative, and handle projects independently and reliably. • Ideally, you have knowledge in one of our training areas (e.g., project management, online marketing, financial accounting, or application development). • A Train-the-Trainer or vocational instructor certificate (AdA certificate) is a plus but not required.

🏖️ Benefits

• 100% remote: Work anywhere in Germany — as long as you have an internet connection. • Up to 60 days of workation. • 100% digital: High-quality Apple equipment and modern tools. • €100 benefit budget per month for vouchers, Urban Sports, internet allowance, meal subsidy, and more. • Learning and coaching opportunities for your personal development. • Team events and offsites. • A permanent employment contract and 31 vacation days. • Long-term collaboration with a team that supports and pushes each other to deliver their best.