Foundry Support Desk Engineer

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Serve as the first point of triage for all Foundry support requests • Field questions, categorise issues by complexity and impact, and own resolution from initial contact through close • Investigate and resolve Foundry issues using knowledge of Spark, data pipelines, and platform architecture • Escalate issues to Use Case Leads, Data Source Developers, and other technical teams with clear context and reproduction steps • Build and maintain documentation, runbooks, and FAQs • Develop and manage monitoring and reporting systems for support volumes, resolution times, and recurring failure patterns • Identify systemic issues and work with development teams to address root causes • Contribute to onboarding and training materials that increase Foundry proficiency

🎯 Requirements

• Strong understanding of business workflows and technical structures and concepts within Foundry • Strong knowledge of Spark, data pipelines, and platform architecture • Experience building and using reporting and monitoring systems for support services • Strong investigative and problem-solving skills • Strong written communication skills • Ability to contribute to clear technical documentation and support workflows • Confidence communicating technical issues to development teams and Palantir support teams • Ability to work effectively with technical and non-technical stakeholders

🏖️ Benefits

• Base salary + equity, with reviews every 12 months • Career progression and a dynamic progression plan tailored to ambitions • Flexible workplace and autonomy to shape your day • Remote-first culture and virtual collaboration • Collaborative, supportive, and innovative work environment • Opportunity to work at the forefront of AI alongside experts on cutting-edge infrastructure challenges

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